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Microsoft CRM has transformed the way many companies secure and retain their most valuable asset: loyal, satisfied customers. From global enterprise to small business, companies are quick to capitalize on the familiar and flexible functionality offered by the only CRM solution that works inside Microsoft Office Outlook.

Microsoft CRM

In benchmark tests, Microsoft CRM scaled to 50,000+ concurrent users over a high-volume workload with subsecond response times. Microsoft CRM helps you increase selling time, shorten sales cycles, improve close rates, and gain 360-degree insight into your sales life cycle. Microsoft CRM is a full suite of customer management solutions for marketing, sales, and service organizations that is easy to adopt and quick to learn.

Microsoft CRM

Microsoft CRM offers flexible software licenses. Microsoft Dynamics CRM offers two types of licenses: Server license and Client Access License (CAL). Each deployment should have at least one server license and one CAL. CAL is also known as a user license. There are two types of CAL: 1. Named User CAL: This is tied with the user name i.e. the user can access MSCRM from any computer. 2. Device CAL: This is tied with the Device i.e. CRM can be accessed from only one device. This model is useful in environments such as Call Centers.

Microsoft CRM

Microsoft CRM (Customer Relationship Management) is a Microsoft solution that uses Microsoft .NET-connected technologies to automate day-to-day tasks for sales, customer service, field service, call center, and marketing professionals. Use these pages as a resource to help implement Microsoft Dynamics CRM in your enterprise.

Microsoft CRM

Microsoft CRM version 4.0 adds a number of new features, including support for duplicate data detection and other enhancements. Perhaps most importantly, CRM 4.0 provides true multi-tenancy, which will allow the creation of multiple organizations on a single server. CRM 4.0 was released with the following improvements:

CRM Software
Project Management
Service Desk
Content Management
Enterprise Portals
Social Software