Siebel is the world's most complete customer relationship management (CRM) solution, that helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. It delivers a combination of transactional, analytical, and engagement features to manage all customer facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on premise and on demand CRM solutions, tailored industry solutions, role-based customer intelligence and pre-built integration
As part of the integration of Oracle and Siebel, on June 1, 2006, we combined our two Web sites. Siebel.com content is now on Oracle.com. With the acquisition of Siebel's leading CRM solutions, Oracle now offers a complete, complementary, world-class set of customer-centric applications. The acquisition also lets Oracle offer the most comprehensive business analytics solutions available today, giving business executives and managers the ability to monitor, analyze, and act upon intelligence in real time while providing end-to-end visibility into company operations and financial performance.
Siebel Systems, Inc. began in sales force automation software, then expanded into marketing and customer service applications, including CRM. From the time it was founded in 1993, the company grew quickly. Benefiting from the explosive growth of the CRM market in the late 1990s, Siebel Systems was named the fastest growing company in the United States in 1999 by Fortune magazine. With the growth of electronic commerce, Siebel formed strategic alliances and made several acquisitions to provide e-business solutions for CRM and related areas. One secret to Siebel's success was its ability to form alliances; as of late 2000 the company had more than 700 alliance partners.
Siebel's sales force automation software allowed teams of sales people to analyze, access, and act on a centralized collection of detailed information about competitors and clients. In 1994 Siebel released the Siebel Sales Information System, priced between $3,500 and $6,500 per seat, for companies with large sales forces. It ran on the Windows NT operating system and would be co-marketed by Microsoft Corporation and Siebel. Among the company's early clients were Charles Schwab & Co., Cisco Systems Inc., Andersen Consulting, and Compaq Computer Corporation.
Siebel sells customer relationship management (CRM) software, which lets companies track details such as customer purchasing habits, salesperson performance or support-line wait times. Although Siebel leads the CRM market with its packaged software, it faces competition from companies such as Salesforce.com that host the software and just sell access to it.